Troubleshooting

Troubleshooting

How do I power on my Proteus device?

Your Proteus is powered by the NMEA bus.  Simply power on your NMEA 2000 Bus and Proteus will power on.

My Proteus is non-responsive, how do I reset my Proteus?

If you have easy access to your Proteus device, unplug the NMEA cable and leave it unplugged for 30 seconds and then plug it back in.  If you do not have easy access to your Proteus, then power off your NMEA bus for 30 seconds and then power it back on. If you are still having issues refer to the first option.

How do I access my Proteus screen on my Display?

Proteus connects to your display through the HDMI port.  Find the video app/function on your MFD and turn it on.  If it is still not showing up be sure to check that the app is displaying the correct “source” (Ex. Like a standard TV).

Radar is not responding on my Proteus?

Make sure that you have pressed the “Transmit” button at the bottom of the Proteus screen.  This button powers on your radar.  If you are still having trouble, verify that the Radar is functioning properly on your MFD’s radar app. 

I am seeing a lot of boats on my Proteus that are not real?

This is caused by radar gain being too high.  Make sure to turn on Auto Focus in the Radar Focus menu at the bottom of the home screen.  For more information refer to the “Preferences” section of the User Guide and adjust your settings.

I am not seeing boats on my Proteus that are real?

This is caused by radar gain being too low.  Make sure to turn on Auto Focus in the Radar Focus menu at the bottom of the home screen.  For more information refer to the “Preferences” section of the User Guide and adjust your settings.

The radar hit is not lining up with the map?

The most likely cause is that your compass alignment has not been calibrated.  Calibrate the compass or set a “bias” in the radar/compass settings.

Is it better to manually control the Gain or leave it on Auto Focus?

Proteus is designed with custom Auto Focus that works very well, and we recommend you give it a try.  If you are more comfortable controlling the gain manually then you are welcome to do so, but you may see false or missed targets in the radar tracking.

I am having issues with my Proteus device displaying on my screen, no connectivity, etc.

Check all of the cables on your Proteus and make sure they plugged in properly.

My touch screen functionality is not working. 

Check the USB cable on Proteus and make sure it is plugged in the way.  If you are still having issues check the usb plug on the back of your MFD.  If your USB cords are properly installed and you are still having issues check the settings on your MFD.  For example, Garmin you go to the video app and press Options > USB Touch and turn on USB Touch. 


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